Digital Workforce – Leading the Way in Healthcare Process Transformation
Digital Workforce is a global leader in healthcare automation, combining deep industry expertise with advanced technologies including RPA, AI, orchestration, and AI agents to transform healthcare processes.
Our UK healthcare team brings over 150 years of combined NHS experience and works alongside healthcare organisations to improve productivity, streamline workflows, increase visibility, and enable better patient care. Formerly e18 Innovation, we are now fully integrated into the Digital Workforce brand, combining trusted NHS expertise with global automation capability.
Louise Wall – Managing Director UK & Ireland, Healthcare, Digital Workforce
“Digital Workforce is dedicated to delivering measurable value to our customers by identifying and implementing innovative digital solutions. Our focus on leveraging Intelligent Automation to drive process improvement enables us to design transformational roadmaps, that incorporate best-of-breed technology to enhance the operational efficiency of healthcare organisations.”
Healthcare Leadership Team
Core Team
The Digital Workforce Approach
Our dedicated team is committed to supporting our customers on their automation journeys, guiding them through the maturity curve and ultimately driving organisational transformation. We understand that an automation programme is not just about implementing technology; it’s also about empowering our customers to embrace change and unlock the full potential of automation solutions within their organisations. With our expertise and collaborative mindset, we work closely with our customers to develop robust process pipelines, navigate the challenges that come with transformation, and drive overall programme success.
The e18 Approach
Our dedicated team is committed to supporting our customers on their automation journeys, guiding them through the maturity curve and ultimately driving organisational transformation. We understand that an automation programme is not just about implementing technology; it’s also about empowering our customers to embrace change and unlock the full potential of automation solutions within their organisations. With our expertise and collaborative mindset, we work closely with our customers to develop robust process pipelines, navigate the challenges that come with transformation, and drive overall programme success.
Waves of Maturity
Louise Wall, Managing Director UK & Ireland, Healthcare, Digital Workforce
“We understand the critical importance of patient care and the challenges faced by healthcare organisations. With our unwavering dedication, we collaborate closely with our clients, leveraging our expertise to drive automation solutions that transform healthcare operations and improve patient outcomes.”
Our Values
Our Customer Footprint
What Our Customers Say
“Digital Workforce is our chosen innovation and automation partner working with UH Sussex to deliver digital transformation to eliminate waste, improve productivity and Data Quality and deliver our outpatient transformation programme.The experienced Digital Workforce team is supporting UH Sussex with stakeholder workshops, process optimisation and the introduction of best of breed technology to achieve our ambitions. We see them as an extension of our team, and they offer significant value to our workstreams.”
“The next phase of our automation programme will focus on implementing processes that improve quality of care and patient experience. Following the rollout of our new PAS, we intend to automate Outpatient and GP Referrals as our next process. Digital Workforce introduced RPA into Liverpool Women’s a few years ago and have been hugely supportive ever since. The teams knowledge and guidance that they have provided us with has been a great help.”
“We are thrilled to be partnering with Digital Workforce to implement Blue Prism automation software that will transform our administrative processes and improve staff efficiency. As Bradford uses the same EPR system as our neighbouring trust, Calderdale and Huddersfield, we are confident that replicating their successful implementation of RPA with Digital Workforce will deliver best value for money and speed to deliver a return on investment for our Trust. Throughout the selection process, Digital Workforce was responsive and demonstrated a willingness to ensure that the commercial model met our needs. We look forward to a successful partnership with Digital Workforce Team.”
“We chose to partner with Digital Workforce because of their extensive experience and solid reputation as experts in implementing automation solutions in the NHS. We were impressed by the evidence of the work they have done with over 50 other NHS organisations, including several of our ICS members. We are confident that Digital Workforce is the best placed to not only support our organisation but help enable a collaborative approach to automating processes across the region and align to the ICS’s key goals”
“The Digital Workforce team is extremely well connected both within the NHS and wider technology sector, which has assisted the Trust in moving through an identification and implementation process for an industry leading Intelligent Automation solution. They are working across the Southeast London ICS to coordinate the workstream and will look to ensure best practice and collaboration is achieved.”
“Digital Workforce has been on hand to support our automation programme from the start and continue to work with the CHFT teams on further process selection aligned to our organisational, ICS and national objectives.”
