Who Are e18?

e18 Innovation provides market-leading Intelligent Automation solutions and associated services to healthcare organisations in the UK. By working in strategic partnership with our NHS and private healthcare customers, e18 supports all aspects of an automation programme, enabling organisations to empower their workforce and provide high quality care to the nation’s patients.

Louise Wall, Founder and Managing Director

“e18 innovation is dedicated to delivering measurable value to our customers by identifying and implementing innovative digital solutions. Our focus on leveraging Intelligent Automation to drive process improvement enables us to design transformational roadmaps, that incorporate best-of-breed technology to enhance the operational efficiency of healthcare organisations.”

Healthcare Leadership Team

Louise Wall

Founder and
Managing Director

Sharon Osterfield

Transformation
Director

Kerry Morgan

Client Success
Director

Ben Wall

Senior
Associate

Rachel Murphy

Strategic
Advisor

Core Team

Louise Wall
Louise Wall

Founder and Managing Director

Sharon Osterfield

Transformation Director

Kerry Morgan

Client Success Director
*Starting July 2023*

Ben Wall

Senior
Associate

Rachel Murphy

Strategic
Advisor

The e18 Approach

Our dedicated team is committed to supporting our customers on their automation journeys, guiding them through the maturity curve and ultimately driving organisational transformation. We understand that an automation programme is not just about implementing technology; it’s also about empowering our customers to embrace change and unlock the full potential of automation solutions within their organisations. With our expertise and collaborative mindset, we work closely with our customers to develop robust process pipelines, navigate the challenges that come with transformation, and drive overall programme success.

The e18 Approach

Our dedicated team is committed to supporting our customers on their automation journeys, guiding them through the maturity curve and ultimately driving organisational transformation. We understand that an automation programme is not just about implementing technology; it’s also about empowering our customers to embrace change and unlock the full potential of automation solutions within their organisations. With our expertise and collaborative mindset, we work closely with our customers to develop robust process pipelines, navigate the challenges that come with transformation, and drive overall programme success.

Waves of Maturity

automation icon

Wave 1
Process Led Automation

Siloed automation programme
Eliminates specific mundane tasks
Limited stakeholder engagement

change icon

Wave 2
Multi-Function Change

Cross-departmental automation programme
Streamlines numerous end-to-end processes
Considerable stakeholder engagement

transformation icon

Wave 3
Organisational Transformation

Strategically important automation programme
Embedded in BAU operations
Significant stakeholder engagement

Louise Wall, Founder and MD

“We understand the critical importance of patient care and the challenges faced by healthcare organisations. With our unwavering dedication, we collaborate closely with our clients, leveraging our expertise to drive automation solutions that transform healthcare operations and improve patient outcomes.”

Our Values

About us

Our Customer Footprint

At e18, we work in partnership with 52 NHS organisations across 17 Integrated Care Systems (ICS), from acute trusts, to community & mental health providers, and primary care networks. We understand the importance of regional strategic alignment for the NHS, and as such, our approach revolves around establishing relationships with stakeholders at all levels of an ICS, driving collaboration and leveraging the power of integration to deliver transformational change. Our team’s expertise, combined with our collaborative approach, allows us to facilitate the development of innovative solutions, promote evidence-based decision-making, and foster seamless knowledge sharing and coordination between organisations, to revolutionise healthcare delivery and transform patient outcomes.

What Our Customers Say

Donna

“e18 are our chosen innovation and automation partner working with UH Sussex to deliver digital transformation to eliminate waste, improve productivity and Data Quality and deliver our outpatient transformation programme.

The experienced e18 team are supporting UH Sussex with stakeholder workshops, process optimisation and the introduction of best of breed technology to achieve our ambitions. We see them as an extension of our team, and they offer significant value to our workstreams.”

Donna Steeles - Assistant Director, Performance & Improvement, University Hospitals Sussex NHS Foundation Trust
Matt Liverpool women's NFS Foundation Trust

“The next phase of our automation programme will focus on implementing processes that improve quality of care and patient experience. Following the rollout of our new PAS, we intend to automate Outpatient and GP Referrals as our next process. e18 introduced RPA into Liverpool Women’s a few years ago and have been hugely supportive ever since. The teams knowledge and guidance that they have provided us with has been a great help.”

Matt Connor - Chief Information Officer, Liverpool Women’s NHS Foundation Trust
Aubrey

“We are thrilled to be partnering with e18 to implement Blue Prism automation software that will transform our administrative processes and improve staff efficiency. As Bradford uses the same EPR system as our neighbouring trust, Calderdale and Huddersfield, we are confident that replicating their successful implementation of RPA with e18 will deliver best value for money and speed to deliver a return on investment for our Trust. Throughout the selection process, e18 was responsive and demonstrated a willingness to ensure that the commercial model met our needs. We look forward to a successful partnership with e18 Team.”

Aubrey Sitch - Programme Manager, Bradford Teaching Hospitals NHS Foundation Trust
Harrogate NFS Foundation Trust

“We chose to partner with e18 because of their extensive experience and solid reputation as experts in implementing automation solutions in the NHS. We were impressed by the evidence of the work they have done with over 50 other NHS organisations, including several of our ICS members. We are confident that e18 are best placed to not only support our organisation but help enable a collaborative approach to automating processes across the region and align to the ICS’s key goals”

Richard Atkinson - Head of Digital Delivery, Harrogate & District NHS Foundation Trust
“The e18 team are extremely well connected both within the NHS and wider technology sector, which has assisted the Trust in moving through an identification and implementation process for an industry leading Intelligent Automation solution. They are working across the Southeast London ICS to coordinate the workstream and will look to ensure best practice and collaboration is achieved.”
Justin Beardsmore – Chief Technology Officer, Lewisham and Greenwich NHS Trust

“e18 have been on hand to support our automation programme from the start and continue to work with the CHFT teams on further process selection aligned to our organisational, ICS and national objectives.”

Julian Chadha - RPA General Manager, Calderdale and Huddersfield NHS Foundation Trust