General FAQs

e18’s mission is to help NHS organisations transform their services through Intelligent Automation, ensuring patients receive optimal care.

e18 specialises in Intelligent Automation services for the NHS, covering strategic implementation, hands-on deployment, and ongoing support.

e18 combines an in-depth understanding of the NHS with expertise in automation technology. Their solutions are tailor-made for NHS Trusts, and they prioritise frontline patient care.

e18 believes that Intelligent Automation can free up clinical and administrative staff from mundane tasks, allowing them to focus more on patient care, ultimately transforming the patient experience.

e18 has implemented automation solutions across a range of areas, including Outpatients, Cancer Care, Diagnostics, Radiology, HR, and Finance.

Yes, e18 collaborates with a variety of NHS organisations, having worked on over 60 NHS Trusts. They’ve built strong partnerships and have seen real-world results from their implementations.

e18 provides robust financial modelling to help NHS Trusts understand the potential savings and benefits of implementing automation.

Absolutely. e18 has developed automation solutions that can be repurposed and adapted for various NHS organisations, driving cost efficiencies and faster deployments.

e18 boasts a team comprised of automation specialists and former NHS clinicians, collectively bringing over 63 years of healthcare experience.

Interested NHS organisations can reach out via e18’s contact page on their website to discuss potential collaborations and get more information on their services or email

NHS Outpatient Services

Outpatient service automation in the NHS involves the use of technology, AI and RPA, to streamline and optimise various processes within outpatient healthcare, such as appointment scheduling, referrals, and data management. It works by automating repetitive tasks, reducing manual intervention, and enhancing the overall efficiency of outpatient services.

The NHS is investing in automation for outpatient services to improve patient care, reduce administrative burden on healthcare professionals, increase operational efficiency, and make better use of limited resources. Automation allows for quicker, more accurate, and cost-effective healthcare delivery.

Outpatient service automation can be applied to various processes, including appointment booking, patient registration, referral management, data entry, billing, and prescription processing, among others.

Automation can lead to improved patient care, reduced waiting times, minimised errors, increased staff productivity, enhanced data accuracy, cost savings, and improved patient and staff satisfaction.

Yes, patient data security is a top priority in healthcare automation. NHS trusts adhere to strict data protection regulations, ensuring that patient data is encrypted, access is restricted, and robust security measures are in place to protect against breaches.

Common technologies include electronic health record (EHR) systems, robotic process automation (RPA), artificial intelligence (AI), machine learning, and data analytics tools.

The timeline for automation implementation varies depending on the complexity of the process, but many automation initiatives can start delivering benefits within a few months. Discover our approach here.

Yes. These cases demonstrate reduced waiting times, enhanced data accuracy, and improved overall efficiency. Discover our case studies.

NHS Cancer Pathways

Automation helps address challenges like increasing patient demand, financial pressures, and administrative overheads. For cancer care, timely and efficient patient journeys are crucial. Automation ensures these processes are optimised and error-free.

IA enables faster referrals, efficient tracking of patients through their treatment journey, and streamlined reporting. This ensures patients receive timely care and reduces the strain on healthcare providers.

Processes such as, but not limited to, handling referrals from GPs to hospitals, managing multidisciplinary team meetings, streamlining diagnostic reporting, and ensuring timely follow-ups can be automated.

IA optimises various processes, ensuring referrals and treatments are handled quickly and scheduled efficiently. This minimises waiting times, allowing patients to begin their treatment sooner.

Yes, automation can handle appointment reminders and rescheduling, which reduces the number of DNAs. This ensures better utilisation of resources and timely care for patients.

e18 understands the unique challenges of each NHS Trust and designs tailored automation solutions. e18’s focus is on improving patient experience, streamlining processes, and ensuring timely care.

Yes, e18 has partnered with various NHS Trusts and implemented IA solutions. The results include reduced waiting times, improved efficiency, and better patient care. Detailed success stories can be found here.

IA solutions designed by e18 prioritise data security and adhere to all data protection regulations. This ensures that all patient data is handled with the utmost confidentiality.

NHS trusts adhere to strict data protection regulations, ensuring that patient data is encrypted, access is restricted, and robust security measures are in place to protect against breaches.

While there’s an upfront investment in implementing IA, the long-term benefits include reduced manual labour, decreased errors, and increased efficiency. This can deliver direct cost savings for the NHS Trusts, in addition to the significant qualitative benefits delivered by the solution.

You can contact e18’s team of experts for an in-depth consultation. They will evaluate the specific requirements of your Trust and guide you through options for your automation journey.

Get in touch.

NHS Diagnostics

Automation can significantly reduce turnaround times for diagnostic tests, leading to faster diagnoses and treatment decisions, ultimately benefiting patients.

Automation can cover a wide range of diagnostic functions, including radiology, pathology, microbiology, and molecular diagnostics, among others.

Automation significantly reduces the risk of human error, leading to more consistent and accurate diagnostic results, which is crucial for patient safety.

Yes, automation can improve patient accessibility by enabling remote monitoring and quicker access to test results, making healthcare more convenient and effective for patients.

The transition will be carefully planned, tested and executed in phases by experienced NHS focussed automation experts, ensuring that patients continue to receive timely and quality care without disruption.

While there will be initial investment costs, automation can lead to long-term direct and indirect cost savings by improving Trust efficiency and reducing the need for retests and associated manual labour.

Yes, e18 has partnered with various NHS Trusts and implemented IA solutions, showcasing reduced diagnostic errors, faster diagnoses, and improved overall healthcare efficiency, ultimately benefiting both patients and healthcare providers.

Detailed success stories can be found here.

NHS Community and Mental Health Trusts

Automation can streamline administrative tasks, reduce paperwork, and improve data management. This enables healthcare professionals to focus more on patient care, leading to better outcomes and increased efficiency.

Common areas for automation include appointment scheduling, medical records management, billing and claims processing, and prescription management. These processes can be made significantly more efficient through automation.

Automation can help mental health professionals with better data analysis and tracking of patient progress, leading to more personalised and effective treatment plans. It can also enhance communication and information sharing among care teams.

Yes, data security and patient confidentiality are a top priority in the NHS. Automation systems are designed with robust security measures to protect patient data in compliance with data protection laws.

Yes, automation can lead to cost savings by reducing administrative overhead, minimizing errors, and optimizing resource allocation. These savings can be reinvested in patient care and improving services.

We would love to work with you! Get in touch with a member of the e18 team here.

Successful examples include using AI-powered chatbots for mental health support, automated appointment reminders to reduce no-shows, and data analytics tools to predict patient needs and allocate resources effectively. Take a look through our success stories to learn more.

NHS Corporate Services

Automation in the NHS refers to the use of technology and software to perform repetitive, time-consuming tasks and processes in the back-office, such as data entry, claims processing, and appointment scheduling, without human intervention.

Automation can enhance efficiency, reduce errors, and save time and resources. It allows staff to focus on more complex and value-added tasks, ultimately improving the overall quality of administrative services.

Many functions can be automated, including appointment booking, billing and invoicing, payroll processing, inventory management, and document management, among others.

Automation reduces the risk of human error in data entry and processing, leading to more accurate patient records, financial data, and operational information.

While there is an initial investment in automation technology, the long-term cost savings, improved productivity and speed of processing, alongside reduced errors make this a cost-effective and added-value solution across the NHS.

Yes. Automation solutions are designed with robust security measures to protect all data and ensure compliance with applicable data protection regulations.

e18 provides the resources needed to help NHS staff adapt to automation tools. This ensures NHS Trusts and their staff can use the technology effectively and confidently.

Yes, automation can be scaled to suit the needs of smaller NHS facilities. Smaller trusts can start with basic automation at a low cost-of-entry and expand as needed over time.

Yes, e18 has partnered with many NHS Trusts and implemented IA solutions, improving efficiency, accuracy, and the overall quality of healthcare related administrative processes.

Detailed success stories can be found here.