Community & Mental Health NHS Trusts | Intelligent Automation

Meeting Patient Needs Through Intelligent Automation

Community and Mental Health Trusts play a crucial role in the NHS – delivering services that improve the wellbeing of community populations and providing tailored patient care to society’s most vulnerable patients. However, they often face unique operational challenges, ranging from staff shortages and high turnover rates, to complex funding arrangements and ever-changing regulations. Intelligent Automation presents a solution to many of these challenges by streamlining processes, reducing manual interventions, and freeing staff time to carry out value-added activities.

System Priorities

Prevention and early intervention
Improve access to services
Increase integration of services
Enhance community support
Leverage technology and digital solutions

Key Benefits of Intelligent Automation:

Improved Patient Outcomes & Better Quality of Care

Improves Patient Outcomes & Better Quality of Care

Increases Productivity and Efficiency

Reduces Operating Costs

Boosts Workforce Morale and Capability

Better Data Quality

Enhanced Interoperability Between Systems

Enhances Interoperability Between Systems

Stuart MacLellan – Chief Technology Officer, South London and Maudsley NHS Foundation Trust

“The e18 team have provided excellent strategic input into assessing the transformational benefits of adopting Intelligent Automation within the Trust. Engaging with key stakeholders, e18 has worked proactively to inform us of ‘best-in-class’ NHS use cases, and conducted briefing and workshop sessions to identify target areas and potential benefits to inform our decision making and prioritisation process.”

Leveraging Intelligent Automation to Support Vulnerable Patients

Community and Mental Health Trusts are leveraging Intelligent Automation to transform their operations and support delivery of the nuanced services that they provide to the population. These organisations are utilising automation to enhance the provision of long-term care, rehabilitation services, and palliative care, as well as to expand access to children and young people’s mental health services, and meet the needs of individuals with severe mental illnesses, learning disabilities, and autism.

Sharon Osterfield – Transformation Director, e18 Innovation

“Community and Mental Health organsations are unique in their priorities and the challenges that they face, which is why at e18 Innovation we are committed to bringing our clients across the UK together to collaborate when implementing Intelligent Automation solutions. By working together, we can harness the potential of transformational digital solutions to improve services, increase efficiency, and ultimately enhance the patient experience. We believe that by embracing innovation and collaboration, we can help to drive positive change in the NHS and deliver better outcomes for all.”

Use Cases:

Referral Management

Sharing Assessment Outcomes

Management of Mental Health Crisis Pathways

Waiting List Management

Data Migration from Remote Monitoring Devices into EPRs

Identifying Safeguarding Supervision

Patient Discharge

Sending Appointment Reminders

Ordering Routine Tests from GP Practices

Staff Mental Health Support

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FAQ

How can automation benefit Community and Mental Health Trusts in the NHS?

Automation can streamline administrative tasks, reduce paperwork, and improve data management. This enables healthcare professionals to focus more on patient care, leading to better outcomes and increased efficiency.

What specific areas within Community and Mental Health Trusts can be automated?

Common areas for automation include appointment scheduling, medical records management, billing and claims processing, and prescription management. These processes can be made significantly more efficient through automation.

How can automation improve patient care in mental health services?

Automation can help mental health professionals with better data analysis and tracking of patient progress, leading to more personalised and effective treatment plans. It can also enhance communication and information sharing among care teams.

Is patient data safe with automation in the NHS?

Yes, data security and patient confidentiality are a top priority in the NHS. Automation systems are designed with robust security measures to protect patient data in compliance with data protection laws.

Are there any cost savings associated with automation in Community and Mental Health Trusts?

Yes, automation can lead to cost savings by reducing administrative overhead, minimizing errors, and optimizing resource allocation. These savings can be reinvested in patient care and improving services.

How can Community and Mental Health Trusts get started with automation initiatives with e18?

We would love to work with you! Get in touch with a member of the e18 team here.

What are some successful examples of automation in the NHS for mental health services?

Successful examples include using AI-powered chatbots for mental health support, automated appointment reminders to reduce no-shows, and data analytics tools to predict patient needs and allocate resources effectively. Take a look through our success stories to learn more.

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