Utilising Intelligent Automation Tools to Reform Outpatient Services
The demand for secondary care services in England is increasing at an unprecedented rate, and the traditional approach of addressing capacity issues with temporary staffing is no longer feasible. NHS organisations have recognised that in order to maintain the provision of healthcare services, whilst simultaneously reducing the elective care backlog, digital transformation is required at scale.
Many trusts have turned to Intelligent Automation tools to increase efficiency, plug interoperability gaps within outpatient departments, and free up staff time. The majority of services operate multiple legacy systems, with both clinical and non-clinical staff frequently required to transfer data between systems. Administrative processes such as taking referrals from eRS and processing them into the trust’s Electronic Patient Records (EPRs), sending appointment reminders and executing re-bookings when required, and managing DNA processes to maximise capacity and ensure patient prioritisation, can all be automated, and have the potential to save significant amounts of time that can be repurposed to directly support patients.