e18 Innovation – Leading the Way in Intelligent Automation for Healthcare
e18 Innovation provides market-leading Intelligent Automation solutions and services to the NHS. As a trusted multi-vendor partner, we specialise in delivering outcome-based solutions that meet the unique needs of the NHS. By working in strategic partnership with our NHS customers, we support all aspects of automation programmes, from design and implementation to optimisation and scaling.
Our focus is on empowering organisations to achieve sustainable outcomes, enabling them to enhance workforce productivity, streamline processes, and deliver high-quality care to patients. With a multi-skilled team, we not only deliver cutting-edge solutions but also work alongside NHS teams to expand their skills, fostering self-sufficiency over time.
As a market leader, we drive collaboration and knowledge sharing across the NHS to accelerate return on investment, maximise value, and achieve lasting transformation in healthcare delivery. e18 Innovation is proud to be at the forefront of NHS transformation and upskilling.
Louise Wall – Founder and Managing Director, e18 Innovation
Louise Wall – Founder and Managing Director, e18 Innovation
“e18 innovation is dedicated to delivering measurable value to our customers by identifying and implementing innovative digital solutions. Our focus on leveraging Intelligent Automation to drive process improvement enables us to design transformational roadmaps, that incorporate best-of-breed technology to enhance the operational efficiency of healthcare organisations.”
Healthcare Leadership Team
Core Team
The e18 Approach
Our dedicated team is committed to supporting our customers on their automation journeys, guiding them through the maturity curve and ultimately driving organisational transformation. We understand that an automation programme is not just about implementing technology; it’s also about empowering our customers to embrace change and unlock the full potential of automation solutions within their organisations. With our expertise and collaborative mindset, we work closely with our customers to develop robust process pipelines, navigate the challenges that come with transformation, and drive overall programme success.
The e18 Approach
Our dedicated team is committed to supporting our customers on their automation journeys, guiding them through the maturity curve and ultimately driving organisational transformation. We understand that an automation programme is not just about implementing technology; it’s also about empowering our customers to embrace change and unlock the full potential of automation solutions within their organisations. With our expertise and collaborative mindset, we work closely with our customers to develop robust process pipelines, navigate the challenges that come with transformation, and drive overall programme success.
Waves of Maturity
Louise Wall, Founder and MD
“We understand the critical importance of patient care and the challenges faced by healthcare organisations. With our unwavering dedication, we collaborate closely with our clients, leveraging our expertise to drive automation solutions that transform healthcare operations and improve patient outcomes.”
Our Values
Our Customer Footprint
What Our Customers Say
“e18 are our chosen innovation and automation partner working with UH Sussex to deliver digital transformation to eliminate waste, improve productivity and Data Quality and deliver our outpatient transformation programme.
The experienced e18 team are supporting UH Sussex with stakeholder workshops, process optimisation and the introduction of best of breed technology to achieve our ambitions. We see them as an extension of our team, and they offer significant value to our workstreams.”
“The next phase of our automation programme will focus on implementing processes that improve quality of care and patient experience. Following the rollout of our new PAS, we intend to automate Outpatient and GP Referrals as our next process. e18 introduced RPA into Liverpool Women’s a few years ago and have been hugely supportive ever since. The teams knowledge and guidance that they have provided us with has been a great help.”
“We are thrilled to be partnering with e18 to implement Blue Prism automation software that will transform our administrative processes and improve staff efficiency. As Bradford uses the same EPR system as our neighbouring trust, Calderdale and Huddersfield, we are confident that replicating their successful implementation of RPA with e18 will deliver best value for money and speed to deliver a return on investment for our Trust. Throughout the selection process, e18 was responsive and demonstrated a willingness to ensure that the commercial model met our needs. We look forward to a successful partnership with e18 Team.”
“We chose to partner with e18 because of their extensive experience and solid reputation as experts in implementing automation solutions in the NHS. We were impressed by the evidence of the work they have done with over 50 other NHS organisations, including several of our ICS members. We are confident that e18 are best placed to not only support our organisation but help enable a collaborative approach to automating processes across the region and align to the ICS’s key goals”
“The e18 team are extremely well connected both within the NHS and wider technology sector, which has assisted the Trust in moving through an identification and implementation process for an industry leading Intelligent Automation solution. They are working across the Southeast London ICS to coordinate the workstream and will look to ensure best practice and collaboration is achieved.”
“e18 have been on hand to support our automation programme from the start and continue to work with the CHFT teams on further process selection aligned to our organisational, ICS and national objectives.”
