We’ve renewed our partnerships with Yorkshire Ambulance Service NHS Trust and East Midlands Ambulance Service NHS Trust
These renewals reflect something we’re seeing more and more across the NHS: intelligent automation moving from pilots to real, operational impact.
One standout example is the Totara to ESR competency automation for EMAS. Over 80,000 records cleared in under four months, a backlog that would have been impossible to resolve manually at that scale. The process now runs automatically as BAU, freeing teams to focus on frontline and strategic work.
This delivery was enabled through e18’s extended Digital Workforce Services Plc developer capability, providing the additional capacity needed to accelerate outcomes and deliver clear ROI.
And EMAS isn’t alone. Increasingly, NHS trusts are choosing flexible delivery models, from fully outsourced development to hybrid support that strengthens in-house teams without slowing progress. Combined with control room management, this approach supports end-to-end delivery, optimisation, and long-term operational excellence.
This is automation that delivers real value: faster processes, reduced manual effort, measurable ROI, and the flexibility to scale as programmes grow.
