Welcome to our new Customer Success Manager!

Published On: March 31, 2025|

We’re excited to announce a fantastic addition to our team—please welcome John Milton as our new Customer Success Manager!

John joins us amid our rapid expansion and growth, bringing a wealth of experience from the private sector and a passion for human-centred digital transformation. His expertise will be instrumental as we continue to drive growth and enhance our service delivery across the NHS. We will use his expertise to leverage AI and automation to improve staff and patient experiences.

Louise Wall, Managing Director at e18 Innovation, shares her enthusiasm:

“We’re thrilled to have John on board. His understanding of digital transformation and customer success will propel us forward, ensuring we continue providing first-class support and delivering substantial value to our NHS customer base as they advance their AI and Automation maturity.”

John is just as excited to join our dynamic team:

“I’m delighted to be part of e18 Innovation and look forward to working closely with our NHS partners. It’s exciting to be able to contribute to an organisation that prioritises people through its outcome-based approach to transformation.”

Learn more about John and how he will be making a difference below.

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