We are thrilled to share that e18 Innovation has won the Partnership Award with Netcall and University Hospitals Sussex NHS Foundation Trust and has been Highly Commended in the ICS category at the HTN – Health Tech NewsAwards 2024!
A huge congratulations also to one of our automation customers Guy’s and St Thomas’ NHS Foundation Trust for their outstanding achievement in clinical automation and for winning the Innovation Award.
Here’s a quick overview of these incredible projects:
🔹 Partnership Award: Winners with University Hospitals Sussex NHS Foundation Trust and Netcall : This collaboration saw the trust implement Netcall’s waiting list validation solution, automating the process of contacting patients waiting for their first appointment. Reminders are sent via SMS, email and letters with QR codes, with intelligent automation deployed to manage responses and ensure that data is processed back into the trust’s patient administration system. The approach has resulted in over an 80 percent response rate and the removal of over 13 percent of patients who no longer wish to be on the waiting lists, saving over 266 hours per week in manual data entry. https://e18innovation.com/automating-waiting-list-validation/
Hear from Donna Steeles – from University Hospitals Sussex NHS Foundation Trustabout the project.
🔹 ICS Category – Highly Commended: Our work spans multiple ICS regions, integrating automation tools to enhance care pathways, focusing on collaboration and improving patient flow and experience. These projects exemplify our commitment to revolutionising healthcare – here are a few examples of our ICS engagements:
Cambridgeshire and Peterborough ICB partnership.
West Yorkshire’s innovative approach to automation.
Cheshire and Merseyside’s success in elevating patient outcomes.
🔹 Clinical Automation at Guy’s and St Thomas’: Robotic process automation (RPA) was put into place with an underpinning clinical governance framework to improve patient pathways, waiting list administration and missed appointments. RPA was used to eliminate 54,000 errors ahead of a new EHR launch, equivalent to 1,300 hours of staff time in nine months. Automation was also utilised to help reduce missed appointments, with the trust identifying that 25 percent of SMS reminders sent to patients would fail as the phone number was not accurate. Automation was implemented to ensure mobile numbers are kept up-to-date, and in the first six weeks of launch, 71 percent of patients registered to the service had their number updated with early findings showing a decreased did-not-attend rate. https://e18innovation.com/guys-and-st-thomas-showcase/
We are proud to be part of these game-changing projects, and we can’t wait to see what’s next! 🚀
About e18 Innovation
HTN Awards 2024
https://htn.co.uk/2024/10/10/announcing-the-health-tech-awards-2024-winners/
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