Elevating Patient Outcomes and Transforming Productivity Through a Collaborative Automation Programme
Prior to implementing a system-wide automation programme across the Cheshire and Merseyside Integrated Care System (ICS), there was a need to support patient care and increase operational efficiency across the region.
Improved Patient Outcomes
Optimised Productivity
Reduced Operating Costs
Boosted Workforce Morale
Eliminated Human Error and Optimised Data Quality
Enhanced Interoperability Between Systems
Faye Sefton – Digital and Data Programme Manager, NHS Cheshire and Merseyside
“We are excited about the next stage of our partnership, as we begin to utilise e18’s extensive knowledge of the NHS to understand where automation can be implemented across key pathway programmes such as Cancer, Diagnostics, Elective Recovery, and Primary Care”
Reducing Repetitive and Duplicated Tasks Across Complex Systems
There are many repetitive, administrative processes used across the organisations within the ICS that require both clinical and non-clinical staff to repeatedly access, review and act on information presented. These processes often require the unnecessary duplication of data entry across multiple forms or systems and/or paper-based outputs to facilitate the transfer of information from one system to another. There was little automation in place to reduce the amount of time taken to administer processes, reuse data and improve data quality. The wide mix of internally and externally hosted systems only added to process complexities, and subsequent inefficiencies that contributed to an overall poor user experience. Repetitive and inefficient processes unnecessarily occupied staff that were required to manually enter, manipulate, and check information which is all subject to risk of human error. Whilst there are already good examples of collaboration across the Cheshire and Merseyside ICS, there is a need to increase efficiencies, remove barriers and support patient care throughout the region.
Over the past 12 months adoption of Robotic Process Automation (RPA) to automate administrative tasks and free-up staff time has become increasingly widespread across the ICS. RPA is no longer a ‘proof of concept’ technology – the early adopters have already realised significant benefits and demonstrated the value of RPA.
Key Areas for Automation:
Data Migration
Referral Management
HR
Financial Management
Cancer Care
Clinical Coding
Discharge
Outcoming
Diagnostics
Appointment Management
Primary Care
Mental Health & Community
Louise Wall – Founder & Managing Director, e18 Innovation
“We are thrilled to be supporting the Cheshire and Merseyside ICS with their automation journey. The level of engagement and commitment to the programme from the ICS has been exceptional, and we are proud to be contributing towards the delivery of their strategic priorities of providing high-quality care in a more efficient and cost-effective way.”
