OUTPATIENTS
Transforming Outpatient Procedure Coding:
ICS:
Cheshire & Merseyside Health & Care Partnership
Trust Name:
Liverpool Women’s NHS Foundation Trust
Department:
Digital Services – Clinical Coding
Process Name:
Outpatient Procedure Coding
Improved Compliance with the CDS
Negative Financial Impacts Avoided
Enhanced Data Quality
Increased Workforce Capability
Access to Real-Time Data
Jennifer Wilson – Clinical Coding Manager, Liverpool Women’s NHS Foundation Trust
“The automation of this process has had a massively positive impact on our staff and has allowed us to improve our compliance and data quality.”
Automating the clinical coding process has led to improved compliance and data quality
The implementation of automation in the outpatient clinic’s procedure coding process allows Liverpool Women’s NHS Foundation Trust to comply with the Outpatient Commissioning Data Set (CDS) and ensure proper financial reimbursement. The manual process was time-consuming and prone to errors, which led to reduced income for the Trust and delayed submission penalties. By implementing automation, the process was made more efficient, resulting in cost savings and improved data accuracy. The automation also provides near-real-time access to data, allowing for more efficient data processing and improved decision-making processes. The time saved from automation will be utilised to meet the Trust’s annual coding audit requirements and perform additional data quality checks, further improving financial outcomes.
Matt Connor – Chief Information Officer, Liverpool Women’s NHS Foundation Trust
“The next phase of our automation programme will focus on implementing processes that improve quality of care and patient experience. Following the rollout of our new PAS, we intend to automate Outpatient and GP Referrals as our next process. e18 introduced RPA into Liverpool Women’s a few years ago and have been hugely supportive ever since. The teams knowledge and guidance that they have provided us with has been a great help”.
