NHS Trust Saves 7,000 Hours By Automating e-RS Referrals Into EPR

Published On: April 27, 2023|
NHS Calderdale & Huddersfield
c250 referrals completed per day
150 hours saved per week
£88,369 saved per annum
Exception rate of less than 5%

REFERRALS

Transforming Outpatient Referrals:

ICS:
West Yorkshire and Harrogate ICS

Trust Name:
Calderdale and Huddersfield NHS Foundation Trust

Department:
Outpatients – Clinical Admin

Process Name:
e-RS Referrals into EPR

  • Challenge

    The manual processing of new patient referrals was taking staff up to 10 minutes to complete, for
    each referral.

  • Solution

    Automate the process of moving referral information and attachments from e-RS into Cerner, the Trust’s EPR system.

  • The benefits delivered with Intelligent Automation

Improved Patient Care

Improved Patient Care

Reduced Referral Backlog

Reduced Referral Backlog

Better Waitlist Management

Better Waitlist Management

Reduced Clinical Risk

Reduced Clinical Risk

Enhanced Data Quality

Enhanced Data Quality

Increased Workforce Capability

Increased Workforce Capability

What’s Next?

Expand the automation across the remaining 10% of specialities.

Julian Chadha, RPA General Manager

Julian Chadha, RPA General Manager

Calderdale and Huddersfield NHS Trust

“e18 have been on hand to support our automation programme from the start and continue to work with the CHFT teams on further process selection aligned to our organisational, ICS and national objectives.

It’s a very exciting time and we are only at the start of our automation journey, so looking forward to expanding the scope across the organisation. With the success of our first process, we are excited about the future potential of our automation programme and the benefits it will continue to bring to the Trust and the community we serve.”

Streamlining Outpatient Referral Document Transfers with Automated EPR Integration

NHS Trust Saves 7,000 hours

At e18 Innovation, we are proud to have supported Calderdale and Huddersfield NHS Foundation Trust (CHFT) to deliver the first automation solution as part of their innovation programme.

CHFT wanted to discover how they could use technology to digitise their current processes, so e18 Innovation worked closely with the Trust to implement market-leading Intelligent Automation technology. This has enabled CHFT to automate the process of transferring outpatient referral information from e-RS into Cerner, the Trust’s EPR. This process was previously completed manually and took between 5-10 minutes to complete per referral, with staff describing it as “very repetitive and mundane”.

This automation is now processing c250 referrals per day, with an exception rate of less than 5%. As a result, the Trust is saving around 150 hours each week, which is driving improved patient care and greater operational efficiency. Furthermore, CHFT is predicted to save £88,369 per annum from FY23/24 onwards, as they have been able to release 3.5 WTE of vacancies.

We are excited to continue our partnership with CHFT and expand the scope of this automation to include the remaining specialties that are still processing referrals manually. The successful launch of this automation demonstrates the power that Intelligent Automation technology can bring to the healthcare industry, and how it can provide tangible benefits to organisations like Calderdale and Huddersfield NHS Foundation Trust.

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