e18 Innovation: Reflecting on a Transformative 2023

As we reflect on the transformative journey of 2023, our commitment to helping healthcare organisations achieve their automation goals, stay ahead of the curve and meet targets was at the forefront. In this roundup, we’ll delve into key highlights and achievements that defined our impactful year, as well as looking to the future.

8 Years of Innovation
Over the past eight years, e18 Innovation has carved a niche for itself in the healthcare industry. With an impressive footprint spanning 55 NHS organisations across 17 Integrated Care Systems (ICS), our journey has been marked by strategic partnerships, innovative solutions, and a pursuit of value through digital transformation.
Read more here.

8 Years of Innovation
Over the past eight years, e18 Innovation has carved a niche for itself in the healthcare industry. With an impressive footprint spanning 55 NHS organisations across 17 Integrated Care Systems (ICS), our journey has been marked by strategic partnerships, innovative solutions, and a pursuit of value through digital transformation.
Read more here.
We Welcomed Kerry Morgan – Our Client Success Director
The e18 team was delighted to welcome Kerry Morgan as our new Client Success Director. With over 14 years of experience delivering digital and innovation programmes in the NHS, Kerry is a seasoned expert ready to drive results and support NHS organisations and ICSs in delivering increased productivity through automation technology.


We Welcomed Kerry Morgan – Our Client Success Director
The e18 team was delighted to welcome Kerry Morgan as our new Client Success Director. With over 14 years of experience delivering digital and innovation programmes in the NHS, Kerry is a seasoned expert ready to drive results and support NHS organisations and ICSs in delivering increased productivity through automation technology.

More Awards, More Recognition and More Partnerships
- Our commitment to healthcare innovation was recognised by SS&C Blue Prism with the ‘Client Impact in Healthcare’ award (EMEA).
- Our Automation Programme with NHS Cheshire and Merseyside’s ICS was shortlisted as a finalist for the ‘Integrated Care Initiative of the Year’ Award at the 2023 HSJ Awards – Read more

More Awards, More Recognition and More Partnerships
- Our commitment to healthcare innovation was recognised by SS&C Blue Prism with the ‘Client Impact in Healthcare’ award (EMEA).
- Our Automation Programme with NHS Cheshire and Merseyside’s ICS was shortlisted as a finalist for the ‘Integrated Care Initiative of the Year’ Award at the 2023 HSJ Awards – Read more
- We welcomed exciting customers to our network, including Greater Manchester Mental Health NHS Foundation Trust (GMMH), West Yorkshire Integrated Care System (ICS), South Tyneside and Sunderland NHS Foundation Trust (STSFT), Bradford Teaching Hospitals NHS Foundation Trust, and Harrogate and District NHS Foundation Trust and Leeds Teaching Hospitals just to name a few!
Find out more here.
- We welcomed exciting customers to our network, including Greater Manchester Mental Health NHS Foundation Trust (GMMH), West Yorkshire Integrated Care System (ICS), South Tyneside and Sunderland NHS Foundation Trust (STSFT), Bradford Teaching Hospitals NHS Foundation Trust, and Harrogate and District NHS Foundation Trust and Leeds Teaching Hospitals just to name a few!
Find out more here.
Website Refresh
To highlight the remarkable work we’ve accomplished, we decided to give our website a makeover! The revamped site now serves as a hub where you can delve into the latest tech trends, discover inspiring NHS stories, and watch engaging videos showcasing innovation within healthcare.


Website Refresh
To highlight the remarkable work we’ve accomplished, we decided to give our website a makeover! The revamped site now serves as a hub where you can delve into the latest tech trends, discover inspiring NHS stories, and watch engaging videos showcasing innovation within healthcare.

Podcasts, Webinars, and eBooks – A Wealth of Knowledge
Our dedication to knowledge-sharing continued with a range of engaging content. From exploring the benefits of collaboration in Integrated Care Systems to supporting elective care recovery with RPA and conversational AI, we had your education covered. Stay tuned for more insightful podcasts, webinars, and eBooks in 2024!

Podcasts, Webinars, and eBooks – A Wealth of Knowledge
Our dedication to knowledge-sharing continued with a range of engaging content. From exploring the benefits of collaboration in Integrated Care Systems to supporting elective care recovery with RPA and conversational AI, we had your education covered. Stay tuned for more insightful podcasts, webinars, and eBooks in 2024!
NHS held back by ‘creaking, outdated technology’
Our CEO and Founder, Louise Wall, shared her positive views for embracing technology to propel the NHS into the future. – Read more
Addressing the Healthcare Workforce Crisis: The Transformative Power of Intelligent Automation
We shared the transformative power of Intelligent Automation in addressing the global healthcare workforce crisis. – Read more
Unlocking Success: The Key Elements of a Successful NHS Automation Programme
We delved into the key elements that make our NHS automation programmes successful, for the National Health Executive. From clear objectives and visionary leadership to patient-centric approaches and strategic scalability. – Read more
The Benefits of Collaboration as an ICS
Listen as Louise Wall joins The Evolution Exchange NHS Podcast to discuss the benefits of collaboration as an ICS. – Listen now
Alder Hey NHS Foundation Trust HR Contract Changes
Alder Hey Children’s Hospital revolutionised contract hour changes with the help of digital workers! – Watch now
Webinar Replay: Pre-assessment Automation Discussion with Rob Childs at the Leeds Teaching Hospitals NHS Trust – Watch now
Webinar Replay: Streamlining Cancer Pathways with Automation
Sharon Osterfield, along with guest speakers, Lennard YW Lee – NHS Oncology Consultant, Rob Child – Programme Manager, Leeds Teaching Hospitals NHS Trust and Camilla Gow – RPA Business Manager, Leeds Teaching Hospitals NHS Trust shared their invaluable insights on the impact of automation in cancer care. – Watch now
Webinar Replay: Automation in Clinical Coding
Sharon Osterfield hosted our webinar on Automation in Clinical Coding, where we discussed how it can help to improve efficiencies in a diminishing workforce. – Watch now
eBook: How Conversational AI Is Improving Healthcare – Download now
eBook: Global Healthcare Survey Report – Download now
eBook: Preparing for Digital Transformation in Healthcare – Download now
Federated Citizen Development eGuide – Download now
Stay tuned for more insightful podcasts, webinars, and eBooks in 2024!
Check out all of our resources here.
Looking Ahead
As we reflect on our achievements, we are even more excited about the future! Stay tuned for more innovations, partnerships, and impactful Intelligent Automation solutions being implemented into the NHS and healthcare sector.
“As the year draws to a close, I want to express my heartfelt gratitude to our clients, partners, and the entire e18 Innovation team. Your unwavering support and dedication have been instrumental in our success, and I am deeply thankful for your trust in us. On behalf of all of us at e18 Innovation, I wish you and your loved ones a Merry Christmas filled with joy, peace, and the warmth of togetherness. May the coming year be one of continued innovation, growth, and boundless possibilities.”

Louise Wall
Founder and Managing Director
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